At Room Essentials Sales Store, we take pride in offering quality home essentials and accessories that help you create your perfect living space. While we carefully curate our collections for your satisfaction, we understand that sometimes a return or exchange may be necessary.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in their original condition, and in the original packaging
  • Proof of purchase is required
  • Certain items may not be eligible for return (see below)

Non-Returnable Items

For hygiene and safety reasons, the following items from our collections cannot be returned:

  • Personal accessories that come in direct contact with skin
  • Opened or used home goods containing liquids or creams
  • Custom-made or personalized room essentials

Return Process

Follow these simple steps to initiate your return or exchange:

Step 1: Submit a Return Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Room Essentials Customer Service, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details: – Product Name: – Reason for Return/Exchange: – Preferred Resolution: [Refund/Exchange for (specify product)] I have reviewed the return policy and confirm the item is in its original condition with all packaging. Thank you, [Your Full Name] [Your Contact Information]

Step 2: Wait for Approval

Our team will review your request within 2 business days and email you:

  • Return authorization (if approved)
  • Return shipping instructions
  • Any special instructions for your specific items

Step 3: Ship Your Return

Once approved:

  • Pack items securely in their original packaging
  • Include all accessories, tags, and documentation
  • Ship to the address provided in your return authorization
  • We recommend using a trackable shipping service

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • You’ll receive tracking information for your new shipment
  • If the exchange item has a different price, we’ll process the difference accordingly

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged or defective
  • We sent the wrong item

International Returns

For our global customers (excluding Asia and certain remote areas):

  • Customs fees and import duties are non-refundable
  • Return shipping times may vary by location
  • Please clearly mark the package as “Returned Goods” to avoid customs charges

Questions?

Contact our customer service team at [email protected] or by mail at:

Room Essentials Sales Store
4403 Providence Lane
Covina, US 91723

We appreciate your trust in Room Essentials Sales Store and are committed to making your return experience as seamless as your shopping experience.