At Room Essentials Sales Store, we strive to make your shopping experience seamless from checkout to delivery. Below you’ll find all the details about our shipping options and return process for our curated collection of home essentials, accessories, and room decor.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to serve our global customers (excluding Asia and certain remote areas):

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (on orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Basic tracking included

Note: International customers may be responsible for customs fees and import duties, which are non-refundable. Please mark packages as “Returned Goods” to avoid additional charges when returning items.

Returns & Exchanges

We want you to be completely satisfied with your Room Essentials purchase. If you need to return or exchange an item, please review our policy below.

Return Policy

  • Returns and exchanges are accepted within 15 days of receiving your order
  • Items must be unused, in original condition, and in the original packaging
  • Proof of purchase is required
  • Shipping fees are non-refundable unless the return is due to our error

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Personal accessories that come in direct contact with skin
  • Opened or used home goods containing liquids or creams
  • Custom-made or personalized room essentials

Return Process

Step 1: Submit a Return Request
Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Room Essentials Customer Service,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:
– Product Name:
– Reason for Return/Exchange:
– Preferred Resolution: [Refund/Exchange for (specify product)]

I have reviewed the return policy and confirm the item is in its original condition with all packaging.

Thank you,
[Your Full Name]
[Your Contact Information]

Step 2: Wait for Approval
Our team will review your request within 2 business days and email you:

  • Return authorization (if approved)
  • Return shipping instructions
  • Any special instructions for your specific items

Step 3: Ship Your Return
Once approved:

  • Pack items securely in their original packaging
  • Include all accessories, tags, and documentation
  • Ship to the address provided in your return authorization
  • We recommend using a trackable shipping service

Refund Process

  • Refunds are processed within 5-7 business days after we receive and inspect your return
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error

Exchange Process

  • We’ll ship your replacement item once we receive your return
  • You’ll receive tracking information for your new shipment
  • If the exchange item has a different price, we’ll process the difference accordingly

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged or defective
  • We sent the wrong item

Need Help?

Contact our customer service team at [email protected] or by mail at:

Room Essentials Sales Store
4403 Providence Lane
Covina, US 91723

We appreciate your trust in Room Essentials Sales Store and are committed to making your experience with us exceptional—from your first click to your last unwrapping.